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Owned and operated by DH Online Solutions LLC, our team is ready to answer your questions about smart mirrors, locks, vacuums, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. Please review our Return Policy page for full details on condition requirements and how to start a return.
Can I exchange an item for a different model?
If you need a different smart lock model, a different robot vacuum, or another size smart mirror, please contact us within 30 days of delivery. We will walk you through the exchange process.
How do I choose the right smart lock for my door?
Smart locks vary by compatibility, connectivity type, and features like keypad entry or app control. Check the product description for supported door thicknesses and deadbolt types, or send us a message and we can help you find the right fit.
Do your robot vacuums work on multiple floor types?
Most of our robot vacuums are designed to transition between hardwood, tile, and carpet. Each product listing includes details on suction modes and surface compatibility so you can match a model to your home.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Fast Response
We aim to reply to every inquiry within 24 hours during business days.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Built with Integrity
Every smart mirror, lock, vacuum, and treadmill is selected for quality materials and long-lasting performance.
30-Day Returns
Not the right fit for your home? Our return policy gives you 30 days to start a return on eligible items.
